Terms & Conditions
Last updated: August 13, 2026
The short version
You pay monthly. You send design requests to a queue and we work through them one at a time. You can pause or cancel whenever you like, and the month you have already paid for runs to the end. Once you have paid for a month, the work we delivered in it is yours. We have written this in plain English rather than legal boilerplate, but it is still the agreement between us, so it is worth reading properly.
Who these terms are between
Needlerow Digital (“Needlerow”, “we”, “us”) is a design studio operated by Sean Costner as a sole proprietor, based in Tyler, Texas. “You” means the person or business subscribing to a plan.
By subscribing to a plan, you agree to these terms. If you are subscribing for a company, you confirm you are allowed to enter into this agreement on its behalf.
What the subscription includes
Each plan gives you a number of active requests — work we have in progress for you at any one time:
| Plan | Monthly rate | Active requests at a time |
|---|---|---|
| Seed | $495 | 1 |
| Grow | $995 | 2 |
| Bloom | Custom | 3 |
You can put as many requests in the queue as you like. We work on the number your plan allows, and when one is finished the next starts. Revisions to work in progress are included and do not count as a separate request.
Design work covers things like brand and identity, social and ad creative, print and signage, web and landing page design, and campaign material. If you are not sure whether something fits, ask before you queue it.
Turnaround
Most single requests come back within two to three business days on Seed, and one to two business days on Grow. Larger pieces — a full identity system, a multi-page site — take longer, and we will tell you roughly how long when you queue them.
These are typical timescales based on how the work usually goes. They are not guaranteed delivery dates. Needlerow is one designer, and a request that arrives while three others are ahead of it will take longer. If something is genuinely time-critical, tell us before you queue it rather than after.
What is not included
Subscriptions do not cover: photography and videography shoots, copywriting beyond short headlines and captions, software development or site building beyond design files, paid media budgets, printing and production costs, or third-party licences such as stock imagery and fonts. We are happy to arrange any of these separately, and we will tell you the cost before anything is committed.
Fees and billing
Plans are billed monthly in advance through Stripe. Your subscription renews automatically on the same day each month until you cancel. Card details are held by Stripe, not by us.
Prices are in US dollars and exclude any sales tax that may apply. If a payment fails, we will pause work on your queue until it clears. If it stays unpaid for fourteen days we may cancel the subscription.
Founding client rate
The first three subscribers keep the rate they signed up at for as long as their subscription stays active, even when our prices go up. In exchange, founding clients agree to give a short testimonial once we have done some work together, and to let us show that work publicly.
The rate lock ends if the subscription is cancelled. Resubscribing later means the price in effect at that time.
Pausing and cancelling
You can pause or cancel at any time from the billing link in the footer of needlerow.com, or by emailing us.
Cancelling stops the next payment. It does not end the current month — we keep working your queue until the paid period runs out, and your portal access stays open until then. Pausing stops billing and work until you start it again.
There is no notice period, no minimum term, and no cancellation fee.
Refunds
We do not refund part-months. If you cancel halfway through a month, you keep the rest of that month and we keep working, rather than stopping early and refunding the difference.
If something has genuinely gone wrong, tell us — we would rather fix it than have you leave unhappy. But nothing in this section obliges us to give a refund.
Who owns the work
Once you have paid for the month in which a piece of work was delivered, that work is yours. Full ownership of the final files and the rights in them transfers to you, to use however you like, for as long as you like.
Three things sit outside that:
- Third-party assets. Stock photography, icons and fonts are licensed, not owned. Those licences pass to you on their own terms, and some require you to hold your own licence. We will tell you when a piece of work depends on one.
- Concepts you did not choose. Directions we presented that you did not select stay ours.
- Our own tools. Templates, scripts and working methods we use across clients remain ours.
If your subscription lapses with an unpaid invoice, ownership of work delivered in that unpaid period does not transfer until it is settled.
Showing the work
We may show work we have made for you in our portfolio, on our website and on social media, and describe what we did. If you would rather we did not — because the work is unreleased, sensitive or under an agreement of your own — tell us and we will keep it private. Just ask.
Founding clients have agreed to us showing the work as part of the founding rate, but even then, tell us if a specific piece needs to stay quiet and we will respect that.
What you provide us
To do the work we need things from you: brand assets, copy, product details, logins where relevant, and timely feedback. Work sits in the queue while we wait, and a request we cannot progress may be set aside so we can move to the next one.
When you send us material, you confirm you have the right to use it and to let us use it in your work. That covers logos, photographs, fonts, copy and anything else you upload. If you send us something you do not have the rights to, that is on you, not us.
Files in the client portal
Your portal at portal.needlerow.com is for exchanging files and messages with us. Do not use it to store anything you do not have another copy of — it is a working space, not a backup.
Do not upload anything unlawful, malicious, or that you do not have the rights to. We may remove anything that breaches this, and we may delete files from a closed account after ninety days.
Confidentiality
We keep what you tell us about your business to ourselves, and we expect the same about anything you learn about how we work. This does not apply to information that is already public, or that we are required to disclose by law.
What we do not promise
We take real care over the work, but design is a creative service and not a guaranteed commercial outcome. We do not promise that any piece of work will increase your sales, traffic, followers or enquiries. Anyone who does promise that is guessing.
The service is provided as is. We do not warrant that it will be uninterrupted or error-free, and we are not responsible for third-party services — Stripe, hosting, social platforms — going down or changing their rules.
Limits on our liability
If we get something wrong and it costs you money, our total liability to you is limited to the fees you paid us in the three months before the problem arose.
We are not liable for indirect or consequential losses — lost profits, lost business, lost data or reputational harm — even if we were told they were possible.
Nothing here excludes liability that cannot legally be excluded.
If you cause us a claim
If someone brings a claim against us because of material you gave us, how you used the work, or your breach of these terms, you agree to cover our reasonable costs in dealing with it.
Ending the agreement from our side
We may end a subscription by giving you notice and refunding any unused full months if payment stays unresolved, if the relationship stops working, or if you are abusive to us. We would always rather talk about it first.
Changes to these terms
We may update these terms. If a change materially affects you, we will tell you by email before it takes effect for your subscription. Continuing to subscribe after that means you accept the updated terms. The date at the top shows when this was last revised.
Governing law
These terms are governed by the laws of the State of Texas. Any dispute will be handled by the state or federal courts located in Smith County, Texas, and we both agree to that.
Before anyone goes near a court, we agree to try to sort it out directly — a phone call fixes most things.
Contact
Questions about any of this: info@needlerow.com
Needlerow Digital
Tyler, Texas